Billing, Trials, and Refunds

Last updated: September 21, 2026

1. How billing works

FormChase uses different billing channels depending on the purchase flow.

• iOS: in-app subscriptions are billed by Apple App Store billing.
• Android: in-app subscriptions are billed by Google Play billing.

Apple and Google process purchases through their respective stores, provide purchase confirmations and maintain the store billing history. COCOȘ DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ provides the FormChase service. FormChase does not receive your card number or other payment credentials and does not provide a combined in-app invoice archive.

2. Apple App Store purchases

For iOS purchases, Apple generally handles receipts, purchase history, subscription management, and refund requests.

• Check your Apple purchase history and subscription settings for receipts and renewals.
• Start refund requests and billing disputes for iOS purchases through reportaproblem.apple.com.
• If FormChase access does not match your active App Store subscription, contact us and include what plan you bought and when.

3. Google Play purchases

For Android purchases, Google Play generally handles order history, subscription management, and refund requests.

• Check your Google Play order history and subscriptions for payment records and renewals.
• Start refund requests and billing disputes for Android purchases through Google Play support.
• If FormChase access does not match your active Google Play subscription, contact us and describe the mismatch.

4. Prices, plans, and VAT

All FormChase paid plans are monthly auto-renewing subscriptions. Prices are displayed in Romanian lei (RON) and are final, gross prices with any applicable VAT included, per Article 6 of Romanian Government Emergency Ordinance 34/2014 on consumer rights in contracts concluded with professionals ("OUG 34/2014").

Eligible first-time subscribers may receive a store-managed free trial with the duration shown by the store that converts to the plan price above unless you cancel by the applicable store deadline (see Sections 6 and 8).

The authoritative price is the one shown on the App Store / Google Play purchase sheet at checkout. If a price on this page differs from the store purchase sheet, the store price prevails. The final amount charged to you by Apple or Google is the amount you see on the purchase sheet before you confirm, including any platform-side VAT handled by the store in your jurisdiction.

5. Receipts and invoices

Keep the purchase confirmation and payment records supplied by your store. Receipts and available invoices can be accessed through Apple or Google purchase history. FormChase does not generate fiscal invoices in the app for store subscriptions.

If you need a business invoice, check the invoice options for your store and country. Contact contact@formchase.com if you need help identifying the relevant transaction or invoice provider. Store payment processing does not remove the PFA’s own applicable accounting or tax obligations.

6. Auto-renewal and cancellation

Paid plans renew automatically at the end of each monthly billing period unless you cancel before the renewal date. Cancellation takes effect at the end of the current billing period, which means you keep access until that period ends, and you are not charged for the next period.

Cancel in the store where you subscribed before the next renewal. For an Apple free or discounted trial, cancel at least 24 hours before the trial ends. For Google Play, cancel before the trial ends or the next renewal date. Check the deadline and renewal information shown in your store subscription settings. If a charge has already posted, see the refund routes below.

7. 14-day withdrawal right (distance contracts)

As a consumer in the EU, you have a 14-day right of withdrawal for distance contracts under OUG 34/2014, which transposes Directive 2011/83/EU. Because the Service is a digital service rather than digital content, the withdrawal right does not end merely because performance has begun: if you asked for the Service to start during the withdrawal period and then withdraw, you may owe only an amount proportionate to what was supplied until you communicated your withdrawal, in accordance with Article 14(5) of OUG 34/2014. Nothing is owed for a free trial period. See Section 8 of our Terms.

8. Store-managed trial before first paid renewal

Eligible first-time subscribers may be offered a store-managed free trial with the duration shown by the store. The app and store checkout show the exact trial duration and your eligibility before confirmation. A one-month trial is a calendar month, not a fixed 30-day period. During the trial you get the paid features and pay nothing. Unless you cancel in your store subscription settings by the applicable deadline in Section 6, the trial converts to the monthly paid plan you selected at the renewal price shown by the store.

Apple handles refund requests for App Store purchases through Report a Problem. For Google Play purchases, you may use Google Play support or contact us at contact@formchase.com with your order ID; we can review the request and issue a refund through Google Play where applicable. Eligibility depends on applicable law and store policies; a refund is not automatic. These routes do not restrict your statutory consumer rights.

9. Conformity and remedies for digital services

If a bug, outage, or storage failure causes loss or corruption of the content you paid for during an active paid subscription, Romanian law (OUG 141/2021, transposing Directive (EU) 2019/770 on digital content and services) gives you the right to ask us to bring the Service back into conformity within a reasonable period, at no cost to you. If we cannot, you may claim a proportionate price reduction or terminate the contract and receive a refund for the affected period. These statutory remedies are not subject to the liability cap in our Terms; see Sections 14.2 and 15.3 of the Terms.

10. Complaints and dispute resolution

If something still feels wrong after you have contacted us and, where applicable, the App Store or Play Store, you can escalate to Romanian consumer-protection bodies:

• ANPC (Autoritatea Națională pentru Protecția Consumatorilor): anpc.ro.
• SAL (alternative dispute resolution entities under Romanian Government Ordinance 38/2015 on alternative dispute resolution between consumers and traders): you can file an SAL request with ANPC at reclamatiisal.anpc.ro; the EU register of ADR bodies is available on the European Commission portal below.
• European Commission consumer-redress information page: consumer-redress.ec.europa.eu.

11. Contact support

When you contact us, include:

• where you bought the subscription: App Store or Google Play
• the purchase or renewal date, if available
• the Apple / Google order ID from your receipt, if available
• what help you need: access, cancellation, refund, duplicate charge, or receipt assistance