Terms and Conditions

Last updated: September 21, 2026

Version 1.6.1

1. Who We Are

Thank you for using FormChase! FormChase is operated by:

In these Terms, "FormChase," "we," "us," and "our" refer to the sole trader identified above. "You" and "your" refer to you, the user.

These Terms govern your use of the FormChase mobile applications (iOS and Android), website, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. How we process your personal data is explained in our Privacy Policy, which is informational; accepting these Terms is not consent to data processing. The consents the GDPR requires for health data ("Body data" and "Apple Health sync") are optional, are requested separately in the app when first needed, and can be withdrawn at any time in More → Legal & Privacy → Health data.

Both the English and Romanian versions of these Terms are authentic. If there is any inconsistency, the Romanian version prevails for users whose primary interface language is Romanian.

2. Definitions

In these Terms, the following capitalised terms have the meanings set out below. Other terms are used with their ordinary meaning. Where a term is defined for the purposes of a specific section only, that local definition prevails for that section.

• "Client" means a Trainee who has accepted an invitation from a Professional User through the Service; see Section 6.3.
• "DSA" means Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (the Digital Services Act).
• "Force Majeure" has the meaning set out in Section 14.3.
• "FormChase" means COCOȘ DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ (CUI 54218790, Trade Register F2026013034001), a Romanian sole proprietor (persoană fizică autorizată) operating the Service.
• "GDPR" means Regulation (EU) 2016/679 (the General Data Protection Regulation), together with Romanian Law no. 190/2018 implementing it.
• "Health Data" has the meaning set out in Article 4(15) of the GDPR.
• "Illegal Content" has the meaning set out in Section 9.4.
• "OUG 141/2021" means Romanian Government Emergency Ordinance no. 141/2021, transposing Directive (EU) 2019/770 on digital content and digital services.
• "Personal Data" has the meaning set out in Article 4(1) of the GDPR.
• "Privacy Policy" means the FormChase Privacy Policy available at legal.formchase.com/en/privacy, which explains how we process personal data and is not a contractual term or a request for consent.
• "Professional User" means a user who registers and uses the Service in a professional capacity (for example, a personal trainer, fitness coach, or nutritionist) to manage Clients and to create and assign workout programs and meal plans; see Section 6.2.
• "Public Contribution" means User Content you submit for inclusion in the Public Library; see Section 9.3.
• "Public Library" means the in-Service library of user-submitted foods, exercises, recipes, and similar content made available to other users.
• "Service" means the FormChase mobile applications (iOS and Android), the FormChase website, and the related online services operated by FormChase.
• "Trainee" means a user who uses the Service for their own fitness and nutrition tracking; this is the default role.
• "User Content" means any content you create, upload, or submit to the Service, including workout logs, meal logs, recipes, routines, notes, and photographs.

3. What FormChase Is, and What It Is Not

Calorie estimates, macro calculations, calorie-burn figures, and nutrition targets displayed in the Service are approximations based on general formulas and a food database that may contain errors. They are not personalised medical or nutritional advice. Individual results vary based on factors the Service cannot measure.

Some food data comes from Open Food Facts (an open-source food database), user submissions, or optical character recognition (OCR) of food labels. Entries may be incomplete, outdated, or inaccurate. Always check food labels directly if you have allergies, intolerances, or specific dietary requirements.

If you have a medical condition, are taking prescribed medication, or are pregnant or breastfeeding, consult a qualified professional before starting any fitness program or changing your diet based on information from the Service. The Service is not an emergency service and cannot detect or respond to medical emergencies; in a medical emergency or acute psychological distress, call 112 (the European emergency number, operating in Romania).

The Service is designed for general lifestyle fitness and nutrition tracking for healthy people aged 16 or over. It is not designed for the diagnosis, prevention or treatment of eating disorders, disordered exercise patterns, or other clinical conditions, and it is not intended for medical nutrition therapy (including diabetes management, oncology nutrition, renal diets, post-surgical recovery, or clinical eating-disorder treatment). In Romania, medical nutrition therapy may only be provided by licensed dietitians regulated under Law no. 256/2015 on the profession of dietitian or by medical practitioners regulated under Law no. 95/2006 on healthcare reform. If you need medical nutrition therapy, or if you are experiencing distress around food, body image or exercise, consult a qualified health professional; do not rely on the Service or on any Professional User as a substitute.

Not a medical device under EU or Romanian law. The Service does not fall within the scope of Regulation (EU) 2017/745 on medical devices (MDR), as it does not have a medical purpose of diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease. The body-composition, calorie and activity figures it displays are wellness and fitness estimates for the user's own reference, not clinical measurements. Accordingly, the Service is not registered with the National Agency for Medicines and Medical Devices (Agenția Națională a Medicamentului și a Dispozitivelor Medicale din România, ANMDMR) and is not subject to the post-market surveillance, vigilance, or conformity-assessment obligations that apply to medical devices.

4. Eligibility

You must be at least 16 years old to use FormChase. This threshold reflects the default rule in Article 8(1) of the GDPR: Romania did not lower this age in Law no. 190/2018, so 16 remains the age at which a child can validly consent to information-society services in Romania.

If you are between 16 and 18, you confirm that a parent or legal guardian has reviewed these Terms and consents to your use of the Service. We may ask for verification.

By using the Service, you represent that you meet these requirements and that the information you provide is accurate.

5. Accounts

5.1 Creating an Account

To use most features, you need an account. You can sign up using:

• Email and password
• Apple Sign-In
• Google Sign-In

5.2 Your Responsibilities

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at contact@formchase.com if you suspect unauthorised access.

5.3 Accuracy

You agree to provide accurate information when creating your account and to update it if it changes.

5.4 One Account Per Person

Each person may maintain one account. We may merge or remove duplicate accounts.

A subscription unlocks paid features on the one account that bought it. Paid features, plan limits and client capacity cannot be shared, pooled or passed between accounts, and we may enforce this technically. If you need capacity for more clients, move to the plan that covers them (Section 8.6).

5.5 Inactive Accounts

If you do not sign in for 3 years, we delete your account and its personal data. We do this because we should not keep your data longer than it is needed, not to free up space, and we will not do it quietly: we email your account address about 60 days and again about 30 days beforehand. Signing in once, at any point, stops the deletion and resets the three years. If you never signed in at all, the period runs from the day the account was created. Export your data first if you want to keep it (Section 8.10); the deletion is the same one described in Section 16.1, so the same limited records survive it. This does not cancel an active App Store or Google Play subscription, which you cancel separately (Section 8.5), and we will not delete an account while a paid subscription is still running on it.

6. User Roles

6.1 Trainee / End User

The default role. You use the Service to track your own fitness and nutrition.

6.2 Professional User

If you register as a professional (e.g., personal trainer, nutritionist, fitness coach, or other specialist who works with clients), you can manage clients, create and assign workout programs and meal plans, and view client data that your clients have explicitly consented to share with you.

FormChase provides SaaS tooling only and is not a party to the professional fitness, nutrition, medical, or healthcare services you may provide through or outside the platform. Professional users are independent practitioners. FormChase does not employ, endorse, certify, supervise, or verify the qualifications of any professional. You acknowledge that:

• (a) Qualifications. By registering as a Professional User, you warrant that you hold the valid, current qualifications required under Romanian law for the services you offer through the Service (for example, Law no. 256/2015 for dietitians, Law no. 95/2006 for medical practitioners, or ANC-recognised qualifications for fitness and sport instructors), that your registration is in good standing where required, and that you will suspend your Professional User activities within the Service if your qualification lapses, is suspended, or is withdrawn. You are solely responsible for the advice, programs and meal plans you provide. FormChase does not verify Professional User qualifications.
• (b) Client data access. You may access a Client's data only to the extent the Client has granted permission through the Service's consent controls. You must not attempt to circumvent these controls, and you must not use Client data for any purpose unrelated to the professional relationship, including marketing, sale or disclosure to third parties.
• (c) End of relationship. When a professional-client relationship ends within the Service, your access to that Client's data is revoked. You must delete any copies of Client data you hold outside the Service, unless you have an independent legal basis to retain it. If a Client deletes their account, the Client's name, contact details, notes and health data are removed from your records in the Service; the training sessions you logged with them stay with you, without the Client's name, contact details, notes or health data.
• (d) GDPR role. For the portion of Client data you access for your own professional practice, you act as an independent data controller. FormChase remains controller of the platform data and the technical means of access. The in-app consent controls, combined with any notice you give your Client under your own professional obligations, together fulfil the requirements of GDPR Article 26 for an arrangement between joint controllers and for making its essence available, to the extent that we are joint controllers for any processing operation. You must provide your own privacy notice to your Clients for processing you perform outside the Service, and respond independently to any data-subject rights request your Client makes directly to you.
• (e) Data about people without a FormChase account. For data you store in the Service about people who do not have a FormChase account (for example, imported client lists, invitations and share links), you are the controller and FormChase is your processor within the meaning of GDPR Article 28. FormChase processes that data only to provide the Service, on your documented instructions given through your use of the Service, including with regard to transfers; ensures confidentiality of the people who process it and the security measures in the Privacy Policy, Section 8; uses the sub-processors listed in Section 4 of that policy, informs you in advance of changes and lets you object; assists you with data-subject requests, security, personal data breaches and impact assessments; deletes the data when you delete it or your account; and makes available the information needed to demonstrate compliance and allows reasonable audits.

6.3 Clients of Professional Users

If you accept an invitation from a Professional User, you choose which categories of your data they can see: workouts, nutrition logs (meal and water logs) and body measurements. Every category is off until you turn it on, and you can change your choices at any time in More → Legal & Privacy → "Data shared with your coach". Body measurements are shared only if you have also given your separate "Body data" consent. Turning a category off stops access immediately; it does not affect data the Professional User may already have viewed or noted outside the Service.

Verify your professional's credentials. FormChase is an administrative tool that connects you with professionals; it does not verify their qualifications, certifications, or legal status. Before relying on advice from a Professional User, we strongly recommend that you independently verify their credentials, for example via the ONRC company registry for their legal entity, or via the relevant professional body (Colegiul Dieteticienilor for dietitians regulated under Law no. 256/2015, Colegiul Medicilor for medical practitioners, ANC-accredited certification bodies for fitness instructors). If something the Professional User tells you contradicts guidance from your own doctor or dietitian, follow your doctor or dietitian.

Programs and meal plans assigned to you. Workout programs, meal plans, recipes and similar content that a Professional User creates and assigns to your account become part of your own User Content within the Service from the moment of assignment. You retain access to them for as long as they remain assigned to your account, even if the Professional User's own account is later closed or the professional relationship ends. Professional notes the Professional User records about you outside the assigned programs and plans remain under their control while your account exists. If you delete your account, your name, contact details, notes and health data are removed from their records in the Service, and the training sessions they logged with you stay with that Professional User, without your name, contact details, notes or health data (see the Privacy Policy, Sections 4.10 and 7.3). Copies the Professional User holds outside the Service are governed by Section 6.2(c).

7. The Service

7.1 Core Features

FormChase provides:

• Workout logging and routine management
• Meal and nutrition tracking
• Body measurement recording
• Water intake tracking
• Food database search (including data from Open Food Facts and user contributions)
• Goal setting (calorie, macro, and weight targets)
• Progress statistics and personal records

7.2 Professional Features (Paid)

• Client management and invitations
• Workout program creation and assignment
• Meal plan creation and assignment
• Client progress monitoring (subject to client consent)
• Shareable meal plan links for non-app clients

7.3 Integrations

• Apple Health (optional): reading and, with your permission, writing the activity, nutrition, water and body-composition data described in Privacy Policy, Section 2.6 (for example workouts, steps, active calories, distance, food and water, body weight, body fat percentage and lean body mass). Requires your separate optional "Apple Health sync" consent, which you can withdraw at any time in More → Legal & Privacy → Health data, and your explicit Apple Health permission for each data type. You can disconnect at any time in Settings.
• Food barcode scanning and OCR label reading

7.4 Compatibility and Technical Requirements

The Service runs on compatible iOS and Android devices that meet the minimum operating-system version indicated on the FormChase listing in the Apple App Store or Google Play at the time of download. Using the Service requires a FormChase account and an internet connection for account creation and data synchronisation; core logging features work offline and synchronise when your connection is restored. The Service does not apply technical protection measures beyond account sign-in. This information is provided in accordance with Article 6(1)(r)-(s) of OUG 34/2014.

7.5 Exercise and Health Content

7.5.1 Educational Purpose Only

All exercise descriptions, instructions, demonstrations, and fitness-related content provided through FormChase ("Exercise Content") are for general educational and informational purposes only. Exercise Content does not constitute:

• medical advice, diagnosis, or treatment;
• personalised exercise prescription;
• physiotherapy, rehabilitation, or injury recovery guidance;
• professional coaching or personal training instruction.

7.5.2 External Video Content

FormChase may provide links to external video platforms (such as YouTube) to help you find exercise demonstrations. These external videos are:

• third-party content not created, reviewed, or endorsed by FormChase;
• provided as a convenience for educational reference only;
• subject to the terms and policies of their respective platforms.

FormChase does not guarantee the accuracy, safety, or suitability of any external exercise video content.

7.5.3 Your Responsibility

Before starting any exercise programme or performing any exercise shown in FormChase:

• consult a qualified healthcare professional if you have any medical conditions, injuries, or health concerns, if you take prescribed medication, or if you are pregnant or breastfeeding;
• work with a qualified personal trainer for proper form assessment and personalised modifications;
• stop immediately if you experience sharp pain, dizziness, numbness, breathing difficulty, or unusual discomfort;
• adapt instructions to your individual fitness level, physical limitations, and medical history.

You acknowledge that physical exercise carries inherent risks of injury. You are responsible for exercising prudently and in a way suited to your health; this acknowledgement does not waive any right to compensation you have under the law (Article 1355(4) of the Romanian Civil Code).

7.5.4 Trainer-Assigned Content

When a personal trainer or coach assigns exercises, programmes, or meal plans through FormChase:

• the trainer's specific instructions and modifications take precedence over generic FormChase descriptions;
• the trainer is responsible for the appropriateness of assigned content for their client;
• FormChase acts as a platform for delivery and does not validate the clinical appropriateness of trainer-assigned content.

7.5.5 Nutrition and Meal Plan Content

Meal plans, nutrition information, calorie tracking, and dietary guidance provided through FormChase are for general wellness purposes only. They do not constitute:

• medical nutrition therapy or clinical dietary advice;
• treatment for eating disorders or metabolic conditions;
• personalised medical dietary recommendations.

Consult a registered dietitian or healthcare professional for medical dietary needs.

7.5.6 Not a Medical Device

FormChase is a software-as-a-service fitness and nutrition tracking platform. It is not a medical device, clinical tool, healthcare provider, or healthcare product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Data shown in FormChase (calories, macros, body measurements, progress trends) is for personal tracking only and should not be used as a substitute for professional medical assessment (see also Section 3).

7.5.7 Limitation of Liability for Exercise and Health Content

Subject to Section 15.3 and to your non-waivable statutory rights, FormChase (meaning the sole trader identified in Section 1, its holder, and any contractors acting on its behalf) shall not be liable for any injuries, damages, or adverse health effects resulting from:

• performing exercises described or demonstrated in the app;
• following external video tutorials accessed through the app;
• acting on nutritional information or meal plans provided through the platform;
• trainer-assigned programmes or meal plans delivered through the platform.

7.6 Updates

In accordance with Article 7(3)-(4) of OUG 141/2021, we supply the updates, including security updates, that are necessary to keep the Service in conformity throughout the period of supply, and we inform you of their availability. Updates are delivered through the Apple App Store and Google Play. If you fail to install, within a reasonable time, an update that we told you about, including the consequences of not installing it, and supplied together with correct installation instructions, we are not liable for a lack of conformity resulting solely from the absence of that update.

7.7 Feature Changes

We may add, modify, or discontinue features. Modifications beyond what is necessary to maintain the conformity of the Service are made only for the valid reasons stated in these Terms: security, compliance with legal or regulatory requirements, adaptation to new technical environments, or improvement of the Service. We will give reasonable advance notice for changes that materially reduce functionality available under your current subscription. If a modification negatively impacts your access to or use of the Service in more than an insignificant manner, we will inform you reasonably in advance, on a durable medium (for example, by email), of the features and date of the modification, and you may terminate the contract free of charge within 30 days of receiving that information or of the modification, whichever is later, in accordance with Article 18 of OUG 141/2021.

7.8 Capacity and Fair Use

FormChase is run by a sole trader with limited infrastructure. To keep the Service stable, secure and economically sustainable, we may:

• limit or pause the creation of new accounts, including by placing new users on a waiting list, without affecting existing accounts or active subscriptions;
• apply reasonable usage limits to features that rely on paid processing by third parties, such as label and document scanning or imports; when a limit is reached, that feature may be temporarily unavailable until the limit resets, and the rest of the Service keeps working;
• limit automated, bulk or abusive use that puts a disproportionate load on the Service.

Apart from the temporary unavailability described above, these limits do not reduce the features or client capacity described for your paid plan before purchase. If we need to change those, Section 7.7 applies.

7.9 Beta and Experimental Features

We may offer a feature as beta or experimental. Where we do, it is labelled as such in the Service before you use it. A beta feature may be incomplete, may behave unpredictably, and may be changed or withdrawn at any time without the notice period in Section 7.7, because it is not part of the functionality described for your plan before purchase. Do not rely on a beta feature for anything you cannot afford to lose, and export your data (Section 8.10) before using one to process content that matters to you. Your statutory conformity rights under OUG nr. 141/2021 apply to the Service as described for your plan; a beta feature is offered in addition to that description, not as part of it. Everything else in these Terms, including Sections 14.2, 15.3 and 15.4, applies to beta features unchanged.

8. Subscriptions and Payments

8.1 Plans

FormChase offers:

• A free plan with core logging features
• Paid monthly subscriptions for personal use and professional coaching, purchased through the Apple App Store or Google Play

Prices are displayed in the Apple App Store or Google Play before purchase and may differ between platforms. Prices for Romanian users are in RON and, where VAT applies, are shown inclusive of VAT in accordance with OUG 34/2014 Article 6 and Romanian fiscal law. The store purchase sheet shows the applicable taxes. Tax collection and invoicing follow the applicable store terms and local law.

8.2 Free Trial

Both trainee and professional subscribers may be offered a store-managed free trial with the duration shown by the store when subscribing for the first time. Trial users receive paid feature access during the trial, but no subscription fee is charged for the trial period itself. The app and store checkout show the exact trial duration and your eligibility before confirmation. A one-month trial is a calendar month, not a fixed 30-day period. At the end of the trial, your subscription automatically converts to the paid plan you selected, at the renewal price shown when you started the trial, unless you cancel before the trial ends; on the App Store you must cancel at least 24 hours before the trial ends (see Section 8.5).

To cancel during a trial:

• iOS: Settings → your name → Subscriptions → FormChase → Cancel Subscription
• Android: Google Play → Subscriptions → FormChase → Cancel

Deleting the app does NOT cancel your subscription or trial.

8.3 Billing

All payments are processed exclusively by the platform through which you subscribe. FormChase does not process payments and does not receive or store your card or other payment credentials; we receive from Apple or Google, through RevenueCat, only your subscription status and transaction identifiers (see Privacy Policy, Section 2.8).

• iOS purchases: billed and managed by Apple through App Store billing. Your payment relationship is with Apple.
• Android purchases: billed and managed by Google through Google Play billing. Your payment relationship is with Google.

By subscribing, you also agree to the billing terms of the platform you use (Apple Media Services Terms and Conditions or Google Play Terms of Service, as applicable). For receipts, contact the platform through which you purchased. Refund and withdrawal routes, including contacting FormChase, are described below. Keep the store receipt and FormChase subscription confirmation for your records.

8.4 Auto-Renewal

Paid subscriptions renew automatically at the end of each monthly billing period unless you cancel before the renewal date. The renewal charge is at the then-current price for your plan.

8.5 Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then.

Cancel in the store where you subscribed before the next renewal. For an Apple free or discounted trial, cancel at least 24 hours before the trial ends. For Google Play, cancel before the trial ends or the next renewal date. Check the deadline and renewal information shown in your store subscription settings. If a charge has already posted, see the refund routes below.

To cancel:

• iOS: through Apple subscription management (Settings → your name → Subscriptions)
• Android: through Google Play subscription management

If the store shows an active subscription but FormChase access does not match, contact us at contact@formchase.com so we can investigate the access issue.

8.6 Plan Changes

We offer multiple paid monthly plans. You may switch between available plans through the App Store or Google Play flow; the platform determines whether the change applies immediately, at renewal, or with any platform-side proration.

8.7 Price Changes

We may change subscription prices with at least 30 days' advance notice. Price changes apply only to future billing periods. If you do not agree with a price change, you may cancel before the new price takes effect.

8.8 Right of Withdrawal

Statutory right. If you are a consumer in the EU, under OUG 34/2014 and Directive 2011/83/EU you generally have a 14-day right of withdrawal from a distance contract. Because the Service is a digital service rather than digital content, the withdrawal right does not end merely because performance has begun: if you asked for the Service to start during the withdrawal period and then withdraw, you may owe only an amount proportionate to what was supplied until you communicated your withdrawal, in accordance with Article 14(5) of OUG 34/2014. Nothing is owed for a free trial period.

Apple handles refund requests for App Store purchases through Report a Problem. For Google Play purchases, you may use Google Play support or contact us at contact@formchase.com with your order ID; we can review the request and issue a refund through Google Play where applicable. Eligibility depends on applicable law and store policies; a refund is not automatic. These routes do not restrict your statutory consumer rights.

To notify us that you wish to withdraw, email contact@formchase.com with your order ID and purchase date, if available. You can also use Apple’s Report a Problem or Google Play’s refund process. We will assess requests addressed to us and help coordinate any store processing required; contacting us is not limited to being redirected to a store.

8.9 Refunds

Refund eligibility depends on the billing platform:

• App Store purchases: contact Apple Support
• Google Play purchases: contact Google Play Support or contact@formchase.com

For detailed billing guidance, see our Billing and Refunds page.

8.10 Effect of Cancellation or Downgrade on Your Content

Cancelling a subscription or moving to the free plan never deletes your data. When your plan changes:

• your own logged data (workouts, meals, measurements, notes) remains stored, remains visible in the app, and remains exportable free of charge, on every plan including the free plan;
• content you created with paid tools and content a Professional User has assigned to you (Section 6.3) remain stored and exportable; access to paid features and any plan limits follow your new plan, so some content may become read-only or inactive until you re-subscribe, but it is not removed;
• under OUG nr. 141/2021 you may retrieve the content you provided or created in the Service at any time, free of charge and in a commonly used, machine-readable format, using the export tool (More → Legal & Privacy → Data Rights → Export My Data);
• your data is deleted when you delete it or delete your account (Section 16.1), or as provided in Sections 16.2 and 16.4.

8.11 Promotional Codes

We may issue promotional codes that unlock paid features for a limited period at no cost. A promotional code:

• is promotional, has no cash value, and cannot be exchanged for money, credit or a refund;
• is for your own personal use, and cannot be transferred, sold or published without our permission;
• can be redeemed once per account, and may carry a limit on total redemptions and an expiry date;
• cannot be combined with another code or applied to a subscription already bought through the App Store or Google Play;
• may be withdrawn, and an unredeemed code disabled, where we detect fraud, abuse, or attempts to redeem the same code repeatedly across accounts.

A promotional code does not start a store subscription. When the promotional period ends, paid features stop and your account returns to the free plan; your data stays as described in Section 8.10. If we withdraw access we granted in error, we will tell you why.

8.12 Trainer Referral Programme

We may operate a referral programme in which a Professional User receives a commission on subscriptions attributed to their referral code. The programme is not active at all times; it runs only when we say so in the Service, and these terms apply whenever it does.

• If you sign up through a referral code: the code, the date you used it and the gross amount of your subscription transactions are recorded so the commission can be calculated (see Privacy Policy, Section 2.8). Your price is unaffected, the referring Professional User never sees your logged data through the programme, and using a code does not connect them to you as a coach. That connection happens only through Section 6.3, if you choose it.
• If you take part as a Professional User: commission is calculated on the net amount we actually receive after the App Store or Google Play commission, taxes and any refunds, and is paid against a valid invoice issued with the billing details you give us (legal name, CUI or tax number, address). You are responsible for your own tax and invoicing compliance on anything we pay you.
• Commission may be withheld or reversed for refunds, chargebacks, cancelled subscriptions within the store's refund window, fraud, or breach of these Terms.
• You may not use your own code for yourself or for an account you control, create accounts to generate commission, misrepresent FormChase, or distribute your code through spam or misleading practices. You must disclose your relationship with us where the law requires it, for example when posting on social media.
• We may change the commission rate or the programme rules on at least 30 days' notice, and may end the programme or your participation on reasonable notice. Commission already earned on subscriptions that are not refunded remains payable.

9. User Content

9.1 Ownership

You own the content you create in FormChase, including your workout logs, meal logs, recipes, routines, and notes.

9.2 Licence to Us

By using the Service, you grant FormChase a non-exclusive, royalty-free licence to store, process, display, and transmit your content as necessary to provide and improve the Service for you. This licence ends when you delete your content or your account (subject to Section 16 on data retention and legal obligations).

9.3 Public Contributions

Licence to us. If you submit content for the public library (such as food entries, exercises, or recipes marked as public), you grant FormChase an additional worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display, lightly edit (for accuracy, formatting, translation or clarity), and make that content available to other users of the Service. This licence covers the creative expression in your submission (prose, photographs, instructional text); it does not extend to any of your other works outside the submission.

Rights other users receive. Other users of the Service receive only the right to view your public contribution within the Service, save it to their own plans or logs, cook or train from it, and record their own use of it. They receive no ownership, no right to republish outside the Service, no right to commercial exploitation, and no right to systematically extract or bulk-download the public library (see also Section 11).

After account deletion. Because other users may have saved, modified or relied on your public contributions, those contributions remain in the public library after you delete your account, in anonymised form (without attribution to you and without a link to your profile), unless you have expressly opted in to perpetual attribution. You may request removal at any time by contacting us at contact@formchase.com; we will remove where technically feasible and where removal will not corrupt other users' saved plans or logs that depend on the content, and will at minimum anonymise the contribution. Your moral rights under Romanian Law no. 8/1996 on author's rights (including dreptul la paternitate and the right to the integrity of the work) are preserved; anonymisation is a display choice, not a waiver of those rights.

Infringement notices. If you believe a public contribution infringes your copyright, trademark, or other intellectual property or personality rights, contact us at contact@formchase.com with (a) a description of the allegedly infringing content, (b) the URL or in-app location, (c) proof of your rights, and (d) your contact details. We will review promptly and remove or restrict access to content that appears to infringe.

9.4 Content Rules and Illegal Content

You agree not to upload or share content that:

• is illegal, harmful, threatening, abusive, defamatory, or obscene;
• infringes the intellectual property or privacy rights of others;
• contains viruses, malware, or other harmful code;
• is deliberately inaccurate (e.g., fake food entries with incorrect nutritional data);
• impersonates another person or misrepresents your identity;
• promotes dangerous dieting practices, eating disorders, or self-harm;
• depicts or promotes child sexual abuse, terrorism, incitement to violence or hatred, or other serious criminal conduct.

For the purposes of these Terms and of the DSA (see Section 2), "illegal content" means, in accordance with Article 3(h) of the DSA, any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law. The reporting procedure is in Section 9.6.

9.5 Moderation

We may (but are not obligated to) review, approve, edit, or remove user-submitted content, particularly content submitted for the public food or exercise library. We may remove or restrict content that breaches these Terms or that we reasonably and objectively consider to be misleadingly inaccurate or harmful to users' safety; we will give you our reasons as described in Section 9.6.3.

How we moderate content (DSA Article 14). Reports sent through the in-app report function (for foods, exercises and recipes, where available on your plan) or by email, and foods submitted to the Public Library, are reviewed by a person, who decides whether to keep, correct, restrict or remove the content. We do not use automated systems to decide whether published content is restricted or removed. The only automated check is a basic screen of food-label photos before text is extracted from them; those photos are not published. We do not operate an internal complaint-handling system within the meaning of Article 20 DSA (see Section 9.6.3).

Single point of contact (DSA Articles 11 and 12). Member State authorities, the European Commission, the European Board for Digital Services and users of the Service can contact us directly and electronically at contact@formchase.com. You can write to us in Romanian or English. Messages are read by a person, not handled only by automated tools.

9.6 Reporting Illegal Content and Statements of Reasons (DSA)

9.6.1 Notice-and-Action Mechanism (DSA Article 16)

If you consider content in the Service to be illegal (as defined in Section 9.4), you may notify us using the notice-and-action mechanism required by Article 16 of the Digital Services Act. There are two ways to send a notice, and both reach us:

• In the app, which is the quickest route for anything in the public library: open the exercise or recipe, choose Report, and pick a reason. The report arrives with the exact item attached, so you do not need to describe where it is.
• By email to contact@formchase.com, which you should use for content the in-app option does not cover, or if you prefer to write to us directly.

Either way, so that we can act on your notice, please include:

1. a sufficiently reasoned explanation of why you consider the content to be illegal, including reference to the applicable law where possible;
2. a clear indication of the exact in-app or electronic location of the content (screen name, URL, identifier);
3. your name and email address, except where the content concerns offences referred to in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse or sexual exploitation of children and child pornography), in which case you may submit the notice anonymously;
4. a statement confirming your good-faith belief that the information and allegations in the notice are accurate and complete.

For notices that specifically concern intellectual property rights, the additional evidence requirements set out in the "Infringement notices" paragraph of Section 9.3 also apply.

9.6.2 How We Handle Notices

We will process notices in a timely, diligent, non-arbitrary and objective manner. Where we have the notifier's contact details, we will confirm receipt without undue delay and inform the notifier of our decision. We may, in response to a notice or on our own initiative, remove the content, restrict its visibility, demote it, suspend it, or suspend or terminate the account of the submitting user, where the content is illegal or otherwise breaches these Terms.

9.6.3 Statement of Reasons (DSA Article 17)

If we remove, restrict, demote, suspend or terminate access to any content you have submitted, we will provide you with a clear and specific statement of reasons as required by Article 17 of the Digital Services Act, including:

• the nature of the restriction (removal, visibility restriction, demotion, demonetisation (restriction of monetisation), suspension, termination);
• the facts and circumstances we relied on, and whether the decision was prompted by a notice under Section 9.6.1, by a legal order, or by our own detection;
• where applicable, whether automated means were used in detecting or deciding on the content;
• reference to the legal ground relied on (where the content is illegal) or to the clause of these Terms that was breached;
• the territorial scope and duration of the restriction;
• information on your options for redress: you may reply to the decision by contacting us at contact@formchase.com, seek judicial redress before the competent court in accordance with Section 18.2, and/or submit a complaint about our compliance with the Digital Services Act to the Digital Services Coordinator of the Member State where you are located; in Romania this is ANCOM (Autoritatea Națională pentru Administrare și Reglementare în Comunicații), ancom.ro.

Because FormChase is operated by a sole proprietor (persoană fizică autorizată) falling below the size thresholds (staff headcount, turnover, balance-sheet total) set out in Commission Recommendation 2003/361/EC for micro and small enterprises (EU-level criteria based on size rather than on legal form, distinct from the Romanian fiscal regime for "microîntreprinderi" under the Romanian Fiscal Code), we are exempt under Article 19 DSA from the additional online-platform obligations in Articles 20 to 28 of the Digital Services Act (including the obligation to operate a formal internal complaint-handling system and to engage certified out-of-court dispute-settlement bodies). Article 24(3) DSA, on providing information about average monthly active recipients on request, still applies. We may still review your content decisions on request as a matter of good practice.

9.6.4 Suspicion of Serious Offences (DSA Article 18)

Where we become aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has been, is being, or is likely to be committed, we will promptly inform the law-enforcement or judicial authorities of the Member State or Member States concerned (or, where these cannot be identified with reasonable certainty, the Romanian law-enforcement authorities or Europol), as required by Article 18 of the Digital Services Act, providing all relevant information available to us.

9.7 Accuracy of User Content; No Reliance

Content created by users is not verified by us. Recipes, food entries, custom exercises, routines, meal plans and other content created, shared or published by users (including Professional Users) reflect their authors' own input. FormChase does not review, verify, endorse or guarantee the accuracy, completeness, safety or suitability of any user-created content, including nutritional values in user-created food entries and recipes. Treat community and shared content as informational only, check nutritional values against the product label or another authoritative source before relying on them, and note that Section 3 (what FormChase is not) and Section 7.5 (exercise and health content) apply to that content in full.

Content exchanged in a professional relationship. Programs, meal plans, recipes, recommendations and messages that a Professional User provides to a Client are created solely by that Professional User, who is responsible for them under Section 6.2; FormChase does not review, endorse or verify them. In the other direction, logs, measurements, questionnaire answers and other information a Client records or sends are entered by the Client and are not verified by FormChase; Professional Users must apply their own professional judgement, verify material information directly with the Client, and must not treat data in the Service as a substitute for their own assessment. FormChase is a neutral technical intermediary for this exchange and is not responsible for errors, omissions or misstatements in either direction.

Imported content. Import features (for example CSV, document or third-party-app imports) parse the files you provide on a best-efforts basis and may produce incomplete or inaccurate entries. You are responsible for reviewing imported content for accuracy before relying on it or assigning it to a Client, and you warrant that you hold the rights needed to import the files and data you submit and that they do not contain third-party personal data you are not entitled to process.

Your responsibility and warranty. You are solely responsible for the content you create, import, share or assign through the Service. You represent and warrant that you own it or hold the licences, rights, consents and permissions needed to use it and to grant the licences in Sections 9.2 and 9.3, and that it complies with Section 9.4.

10. Intellectual Property

10.1 Our Rights

The Service, including its design, code, branding, system-generated exercise database, and documentation, is owned by COCOȘ DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ and protected by copyright and other intellectual property laws.

10.2 Your Licence to Use

We grant you a limited, non-exclusive, non-transferable licence, revocable only as set out in Section 16.2, to use the Service for your personal fitness and nutrition tracking, or for your professional practice if you are a Professional User.

10.3 Restrictions

You may not:

• copy, modify, or create derivative works of the Service;
• reverse-engineer, decompile, or disassemble the application, except where the law permits this and it cannot be excluded by contract;
• scrape, crawl, or systematically extract data from the Service;
• sublicense, rent, or commercially exploit the Service;
• use the Service to build a competing product.

10.4 Open Food Facts

Some food data in the Service comes from Open Food Facts, available under the Open Database License (ODbL). This data is attributed accordingly within the Service.

10.5 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free right to use that feedback to improve the Service without obligation to you.

11. Acceptable Use

You agree to use the Service lawfully and in accordance with these Terms. You must not:

• violate any applicable law or regulation;
• interfere with the Service's operation or security;
• attempt to access other users' accounts or data;
• use automated means (bots, scrapers) to access the Service without permission;
• harass, abuse, threaten, or harm other users;
• submit fraudulent billing information or abuse promotional offers;
• use the Service to provide unlicensed medical, nutritional, or therapeutic advice (see Section 3).

Violation of these rules may result in suspension or termination of your account.

12. App Store Terms

These Terms are between you and COCOȘ DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ, not with Apple Inc. or Google LLC. Apple and Google are not parties to these Terms and are not responsible for the Service or its content.

If you downloaded the Service from the Apple App Store, the following additional terms apply:

• Apple has no obligation to provide any maintenance or support for the Service. You may contact us for support at contact@formchase.com.
• In the event of any failure of the Service to conform to applicable warranties, you may notify Apple for a refund of the purchase price (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service.
• Apple is not responsible for any claims relating to the Service, including product liability, consumer protection, regulatory compliance, or any claim that the Service does not conform to any applicable legal or regulatory requirement.
• If any third party claims that the Service, or your possession and use of the Service, infringes that third party's intellectual property rights, we (not Apple) are solely responsible for the investigation, defence, settlement and discharge of any such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13. Third-Party Services

The Service integrates with third-party services including Apple Health, Open Food Facts, and payment processors (Apple, Google). Your use of these services is governed by their own terms and privacy policies. FormChase is not responsible for the availability, accuracy, or practices of third-party services.

14. Service Availability, Data Integrity, and Force Majeure

14.1 Availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Availability may be affected by:

• scheduled maintenance (we will try to give advance notice);
• third-party service outages (payment processors, cloud providers, App Store, Google Play);
• network or device issues;
• security incidents.

Short or isolated interruptions are a normal part of operating an online service and do not, by themselves, amount to a lack of conformity. If a prolonged or recurring outage materially affects your paid subscription, contact us at contact@formchase.com and the conformity mechanics in Section 14.2 apply. Any refund follows the applicable store process described in Section 8. We may also offer an extension of access as a goodwill measure, without replacing any statutory remedy you are entitled to.

14.2 Data Integrity and Backups

We take commercially reasonable technical and organisational measures to protect your User Content against accidental loss, corruption or destruction, including redundant storage, automated backups, access controls, and encryption in transit and at rest. These measures are described further in our Privacy Policy, Section 8.

No storage system is perfectly reliable, and we do not guarantee that User Content will never be lost or corrupted. We strongly encourage you to use the data-export tool (More → Legal & Privacy → Data Rights → Export My Data) periodically to keep your own local copy of your content.

If a bug, outage or storage failure causes loss or corruption of your User Content, or the Service is otherwise not in conformity (for example, a defect or prolonged unavailability prevents you from using a feature of your plan), your rights under OUG nr. 141/2021 (transposing Directive (EU) 2019/770 on digital content and digital services) apply. These conformity rights apply both where you pay a price (a paid subscription) and where we supply the Service in exchange for personal data you provide, rather than a price. In particular:

• we will bring the Service into conformity (for example, by restoring the lost data from backups) free of charge, without significant inconvenience to you and within a reasonable period not exceeding 15 calendar days from when you informed us, in accordance with Article 13(3) of OUG 141/2021;
• in the cases set out in Article 13(4) of OUG 141/2021 (for example, where bringing the Service into conformity is impossible or disproportionate, has not been done within the period above, the lack of conformity persists or is serious, or we have declared that we will not remedy it), you are entitled to a proportionate price reduction or to terminate the contract (where you paid a price, termination is not available for a minor lack of conformity); on termination we refund the part of the price corresponding to the period of non-conformity and any amount paid in advance for the remaining period. For store-billed subscriptions, refunds are requested through Apple's or Google's refund process (Section 8.9) and we will confirm the facts of the incident to support your request; where a price reduction cannot be administered by the store, we may, if you agree, provide it as extended access to paid features of equivalent value; if you do not agree, we owe you the corresponding amount as required by law;
• damages may be claimed under general Romanian civil law where applicable, subject to Sections 15.1, 15.3 and 15.4 below.

14.3 Force Majeure

Neither party is liable for failure or delay in performing an obligation under these Terms where performance is prevented or delayed by an event outside the affected party's reasonable control (including natural disasters, war, civil unrest, government action, pandemic, strikes, cyber-attacks, failures of the public internet, or failures of third-party infrastructure on which the Service depends). The affected party will notify the other as soon as reasonably practical and will resume performance when the event ends. If such an event materially prevents us from delivering a paid Subscription for more than sixty (60) consecutive days, either party may terminate the affected Subscription for the unused period; a pro-rata refund of the unused portion may be requested through Apple's or Google's refund process (Section 8.9), and we will confirm the circumstances to support the request. Force majeure does not excuse amounts already due and does not suspend our obligations under Section 14.2.

15. Limitation of Liability

15.1 Liability Cap

To the maximum extent permitted by applicable law (including mandatory EU consumer protection rules that cannot be excluded by contract):

• (a) Our total liability to you for any claims arising from or related to the Service is limited to the amount paid for your FormChase subscription (including through Apple or Google) in the 12 months before the event giving rise to the claim, or €100, whichever is greater. This limit does not apply to the statutory conformity remedies in Section 14.2 or to the cases in Section 15.3.
• (b) Subject to Sections 14.2, 15.3 and 15.4 and to applicable consumer-protection law, we are not liable for indirect, incidental, special or consequential damages, including loss of profits or business interruption. Loss or corruption of your User Content is governed by Section 14.2, which sets out both our statutory obligations under OUG 141/2021 and your statutory remedies.
• (c) Professional Users. If you use the Service as a Professional User (and not as a consumer), paragraph (c) applies instead of paragraph (a): our total liability to you for all claims is limited to the subscription fees you paid for the Service in the 12 months before the event giving rise to the claim, and we are not liable for loss of profits, revenue, clients, business opportunities or reputation, or for your obligations towards your Clients. This paragraph does not apply to the cases in Section 15.3.

15.2 Specific Exclusions

Subject to Section 15.3 and your non-waivable statutory rights, we are not liable for:

• the accuracy of food database entries, calorie estimates, macro calculations, or calorie-burn estimates;
• health outcomes, injuries, or adverse effects arising from your use of fitness or nutrition information in the Service;
• the quality, accuracy, or safety of advice given by professional users through the Service;
• the accuracy, completeness or safety of content created, imported or shared by users, including community food entries, recipes, exercises and imported data (see Section 9.7);
• actions taken by third-party services integrated with FormChase.

15.3 What We Do Not Exclude

Nothing in these Terms excludes or limits our liability for:

• death, personal injury or harm to health for which we are liable under the law (Article 1355(3) of the Romanian Civil Code);
• damage caused by our intent or gross negligence (intenție sau culpă gravă, Romanian Civil Code Article 1355(1));
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded under applicable EU or Romanian law.

15.4 EU Consumer Rights

For EU consumers: You retain all mandatory consumer rights under the laws of your country of residence. These Terms do not limit any rights that cannot be waived by contract.

15.5 No Warranty Beyond Statutory Obligations

The Service and its content are provided with the functionality and characteristics described in these Terms and in the applicable App Store or Google Play listing; your statutory conformity rights under OUG 141/2021 (see Section 14.2) are unaffected. Beyond those statutory obligations, and to the maximum extent permitted by applicable law, we do not warrant that the Service will meet your specific fitness, nutrition, body-composition or health goals; that it will be uninterrupted, secure or error-free; that food database entries, calorie or macro calculations, or content contributed by other users are accurate, complete or suitable for your individual requirements; or that defects will be corrected within any specific time. This Section does not override the rights that Romanian or EU consumer law gives you and which cannot be waived by contract.

15.6 Professional Users' Obligation to Indemnify Us

This Section 15.6 applies only if you are a Professional User. If you use the Service as a consumer, you do not owe any duty to defend or indemnify us under these Terms. If you are a Professional User, you agree to defend, indemnify and hold harmless FormChase (meaning the sole trader identified in Section 1, its holder, and any contractors acting on its behalf) from any third-party claim, damages, loss, liability or reasonable costs (including reasonable legal fees) arising out of:

• your User Content or Public Contributions, including any claim that they infringe a third party's rights or violate applicable law;
• your material breach of these Terms, of applicable law, or of a third party's rights;
• your misuse of the Service or circumvention of its security or access controls;
• any claim by or on behalf of a Client arising from the advice, programs, meal plans or other professional services you provide to that Client through or in connection with the Service, including claims that such services were provided without the required qualification, caused injury, or failed to meet a professional standard of care.

This indemnity does not apply to the extent the claim results from our own gross negligence, wilful misconduct, our material breach of these Terms, or our breach of statutory obligations that cannot be waived under Romanian or EU law. We will notify you promptly of any claim subject to this indemnity, reasonably cooperate in the defence (at your cost), and not settle any claim in a way that admits your liability without your prior written consent (not to be unreasonably withheld).

16. Termination

16.1 By You

You may delete your account at any time through More → Legal & Privacy → Delete Account & Data. Deletion is immediate and cannot be cancelled once confirmed: your personal data is permanently deleted without a waiting period, except for the limited retention described on our Delete Account page and below:

• anonymised analytics data;
• training sessions a Professional User logged with you, which stay with that Professional User without your name, contact details, notes or health data (see Section 6.3);
• content you contributed to the public library (retained in anonymised form (see Section 9.3));
• consent records and data-subject-rights request logs, retained as legal evidence (see Privacy Policy, Section 6).

Accounting records. Store receipts are available through the store where you purchased. Account deletion and the retention periods in the Privacy Policy govern FormChase account data. Any separate records that the PFA is legally required to retain are limited to the applicable accounting or legal obligation; store billing does not itself exempt the PFA from those obligations.

Deleting your account does not automatically cancel an active App Store or Google Play subscription. You must cancel the subscription separately through the relevant platform.

16.2 By Us

We may suspend or terminate your account if:

• you materially breach these Terms;
• your use of the Service poses a security risk;
• we are required to do so by law.

Where possible, we will give you reasonable notice and an opportunity to export your data before termination. In cases of serious breach (e.g., abuse, fraud, security threats), we may act immediately. We will give you the reasons for our decision to the extent required by Article 17 DSA (see Section 9.6.3).

If we terminate a Professional User's account, we will tell their connected Clients that the coaching connection has ended, so they are not left waiting on a coach who can no longer reach them. We will not tell them why, because that is the Professional User's own information. Programs and meal plans already assigned to a Client stay with the Client under Section 6.3, and the Client keeps full access to their own logged data.

16.3 Effect of Termination

Upon termination, your right to use the Service ends. Sections that by their nature should survive termination (including Section 9.2 to the extent needed for the retention described in Section 16.1, and Sections 9.3, 10, 15, 18 and 19) remain in effect.

16.4 Discontinuation of the Service

We may decide to permanently discontinue the Service (for example, if it is no longer viable for us to operate or maintain it). If we do:

• we will give you at least 60 days' notice through in-app notification and/or email, stop offering the subscriptions for sale, and take the steps available to us in App Store Connect and Google Play to end renewals; if a renewal is nonetheless charged for a period after the shutdown date, we will support your refund request with Apple or Google (Section 8.9);
• the Service, including the data-export tool, will remain available throughout the notice period so you can retrieve your content (Section 8.10); we encourage you to export promptly;
• if you have paid for a period extending past the shutdown date, a refund of the unused portion may be requested through Apple's or Google's refund process (Section 8.9), and we will confirm the shutdown to support such requests;
• after shutdown, remaining account data is deleted within at most 90 days, subject to the limited legal retention described in the Privacy Policy. Removal of the app from the App Store or Google Play does not by itself delete your data or end these Terms; discontinuation takes place under this Section.

16.5 If the Operator Can No Longer Run the Service

FormChase is run by a sole trader (Section 1), so the Service depends on one person. If the holder of the sole trader dies, permanently loses the ability to carry on the activity, or the sole trader is closed without anyone taking over the Service under Section 19, the Service will be discontinued under Section 16.4, with these adjustments:

• the notice, the export period and the deletion of data may be carried out by a person the holder has designated in advance for this purpose, or by the holder's legal successors, acting only to wind the Service down;
• where 60 days' notice is not possible, we will give as much notice as the circumstances allow, and the data-export tool will stay available for at least 30 days after the notice where this is technically possible;
• that person and the holder's successors do not receive your data for any purpose other than winding the Service down, and do not sell it or use it in any other way.

This Section does not reduce your right to request a refund of any unused paid period (Section 16.4) or your other statutory rights.

17. Changes to These Terms

We may change these Terms only for one of the following valid reasons: a change in the law or a requirement of an authority; security reasons; a change in Apple's or Google's rules that apply to the Service; adding, changing or removing features under Section 7.7; or clarifying wording without reducing your rights. We will notify you of any change that affects your rights or obligations at least 30 days before it takes effect, through in-app notification and/or email, stating the changes and the effective date.

If you do not agree with the updated Terms, you may end the contract free of charge at any time before they take effect, by deleting your account and separately cancelling your store subscription. Our notice will explain that, if you do not end the contract by that date, the updated Terms apply to you from the effective date.

For existing paid subscribers, material changes that reduce your rights will not take effect until your current billing period ends, unless the change is required by law.

18. Governing Law and Disputes

18.1 Governing Law

These Terms are governed by the laws of Romania.

18.2 Jurisdiction

If you are a consumer, you may bring proceedings against us either in the competent court of your domicile or in any other court competent under the law, and we may bring proceedings against you only in the competent court of your domicile (Articles 113(1)(8) and 121 of the Romanian Code of Civil Procedure). If you are domiciled in another EU Member State, Articles 17 to 19 of Regulation (EU) No 1215/2012 (Brussels I bis) apply.

18.3 Amicable Resolution

Before initiating court proceedings, we encourage you to contact us at contact@formchase.com to resolve disputes amicably.

18.4 Alternative Dispute Resolution (SAL)

SAL (Romanian Alternative Dispute Resolution). Under Romanian Government Ordinance 38/2015 (transposing Directive 2013/11/EU on consumer ADR), consumers in Romania may submit disputes to an authorised SAL entity before resorting to court. For disputes with traders operating in Romania, ANPC's SAL entity provides information at anpc.ro/sal, and applications can be filed online at reclamatiisal.anpc.ro. For cross-border disputes you can ask the European Consumer Centre Romania for help (eccromania.ro). We have not committed contractually to use a specific SAL entity, but we will cooperate in good faith with any SAL procedure you initiate. If a complaint you sent us directly cannot be resolved, we will tell you by email that you can refer it to the SAL entity, in accordance with Article 25(3) of OG 38/2015.

18.5 Romanian Consumer Protection

In Romania, consumer rights are governed principally by OG 21/1992 on consumer protection (republished), Law 193/2000 on unfair terms in consumer contracts, OUG 34/2014 on consumer rights in contracts concluded with professionals, OUG 141/2021 on certain aspects concerning contracts for the supply of digital content and digital services, and OG 38/2015 on alternative dispute resolution. You may file complaints with:

• ANPC (Autoritatea Națională pentru Protecția Consumatorilor): anpc.ro
• SAL (ANPC): anpc.ro/sal

19. General

Entire Agreement: These Terms form the entire agreement between you and FormChase regarding the Service, without prejudice to pre-contractual information that by law forms an integral part of the contract (including the Billing page and the App Store or Google Play listing). Our Privacy Policy and Cookie and Local Storage Policy are informational.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

No Waiver: Our failure to enforce a provision does not waive our right to enforce it later.

Assignment: We may transfer our rights and obligations under these Terms to a person who takes over the Service, for example a company set up by the holder of the sole trader, provided that your rights under these Terms and the protection of your personal data under the Privacy Policy are not reduced. We will tell you at least 30 days before the transfer takes effect and name the new operator. If you do not want to continue with the new operator, you may end the contract free of charge before that date by deleting your account and cancelling your store subscription; a refund of any period paid beyond that date may be requested through Apple or Google (Section 8.9). You may not transfer your rights under these Terms.

Language: Both the English and Romanian versions of these Terms are authentic. In case of inconsistency, the Romanian version prevails for users whose primary interface language is Romanian.

20. Contact

Questions about these Terms? Reach us at contact@formchase.com.